Mail order only. No collections or visits. Wafuku is an online store only and offers mail order only. It is run from my home, so customers cannot visit to view, try on or collect items. My stock is all packed in large boxes and not on display or on shelves for customers to see in a shop setting.
Please do not request pick up or visits, as I will have to decline your request.
I combine multiple items that are purchased in a single order into one package, where possible (dependent on total size and weight). Larger, heavier items such as long umbrellas, heavy uchikake kimonos etc, will be sent by courier instead of Royal Mail. Royal Mail has a weight limit and ParcelForce are appallingly unreliable and criminally expensive, so I try to avoid using ParcelForce.
NOTE that most courier companies tend to be somewhat slower than Royal Mail at delivering, so be patient but let me know if your package has not arrived 7 days after its shipping date and I will try to track it down.
*NOTE* During this uncertain time, I will post many items by standard first class mail, not signed for, to reduce the need to enter the Post Office, excess postage payment will therefore be refunded. I will pay postage online and post packages in a mailbox, if the package can fit. Items too large for that may have to have postage postponed for a bit.
My stock is protected because I decided to quarantine my 99 year old mother, and therefore myself along with her, on 13 March for the next few months. A bit early to be doing that, perhaps, but wanted to ensure we did it when certain we are healthy and well prepared. All my website's stock is, as always, here with me and will be untouched by anyone other than me, so I can continue fulfilling orders. All purchases will be packaged and sealed and then collected from my porch for delivery, without me being in contact with anyone at all. This means the content of your packages is safe and protected, since no one else but me touches it. Although such precautions may not actually be necessary at all, they are being taken nonetheless. Just a little reassurance in case you wondered. I hope you stay well. Take care.
Normally all packages are sent by Tracked and Signed mail, where available. Sent by Royal Mail if possible, with some bulky or heavy items sent by courier.
During this uncertain time, deliveries may take longer than usual, it is dependent on the availability of staff within the postal system, so please be patient. Usually my packages arrive within 4 days of purchase but it may now take longer.
Normally - Please allow 14 days for delivery within UK (email me if not arrived within 7 days and I can check the tracking number).
You will usually receive your purchases much faster than the times given above (about 3-4 days within UK is usual, as I do try to post quickly) but do be prepared to allow the full time stated
Packages sent internationally cannot weigh more than 2 kilo. Any individual item weighing more than 2 kilos cannot be sent to addresses outside the UK, some very bulky items also cannot be sent overseas.
Some countries also have postal restrictions which may mean some things cannot be sent there.
Multiple purchases will be packaged together up to a maximum package weight of 2 kilo, if package size permits, purchases over 2 kilo total or multiple items totalling over a certain size will be sent in multiple packages.
Shipping prices are divided into UK, Europe and the rest of the world. If your country is not listed, please email me to see if it can be added, Please note that I do not ship to Indonesia or Nigeria.
Note that you may be liable for Customs import charges, these are payable by the recipient/addressee of the package and not covered in this site's delivery charge.
Delivery times: (see above for information during these uncertain times, which may differ from the information below)
Please allow 14 days for delivery within UK (email me if not arrived within 7 days and I can check the tracking number), 21 days for delivery within EU countries and 21 days for delivery throughout the rest of the world, apart from USA. Packages to the USA are now taking much longer, due to the discovery of a bomb in a toner cartridge in an airmail package on a plane, so USA now usually scans each package individually instead of just scanning the container of airmail packages; this means it can take 4 weeks for a package to reach an address in USA.
You will usually receive your purchases much faster than the times given above (about 3-4 days within UK is usual, as I do try to post quickly) but do be prepared to allow the full time stated. Australia Post is a law unto itself, I find, so I struggle to give an average time for there. Packages to Australia are sent Tracked mail, as they do not offer both Tracked and Signed together, just one or the other.
Australia Post is a law unto itself, I find, so I struggle to give an average time for there. Packages to Australia are sent Tracked mail, as they do not offer both Tracked and Signed together, just one or the other but tracking keeps track final delivery.