RETURNS
Read Carefully & Fully Before Returning
Returned items must be received by me no more than 14 days after purchase. Send with original packaging and the item must be unused and in exactly the condition in which they were sent to you (I check items before posting them). Returned items will be thoroughly inspected before any refund is made and returns will be rejected if the item appears to have been used or if it has picked up any smell (e.g. fragrance, smoke etc.) or has any marks or damage of any kind, including excessive creasing. If rejected, the customer will then have to pay postage to have the package sent back to them.
After 14 days, no return will be accepted and no refund will be given. Any returned item received after 14 days (or returned not in the exact condition it was sent) will only be sent back to the customer once they pay postage to receive it back, so be sure to get it to me in time if making a return.
**Note that there is a 4.5% charge deducted from payments refunded for returned goods, as I am charged a non-refundable fee by PayPal and Stripe for each payment, the two companies that handle all the customer payments, and be aware that no postage can be refunded, only the item price, minus 4.5%, is refunded.**
Please include a note with your reason for the return.
Send returns to the address on Contact page. I advise sending by Tracked & Signed mail, as I am not liable for any returned item lost in the post, so you need to be able to track your package. Evidence of posting does not make me liable, as it does not mean it was received, but it may perhaps help you put in a lost package claim with the Royal Mail if it does go astray.
Refunds will be made within 30 days of me receiving the return and it clearing inspection.
Most items on this site are vintage items and all items are cleaned at buyer's own risk, as is standard with all vintage goods, so I won't accept returns that have been damaged by your chosen form of cleaning. A few items will come with cleaning instructions on an attached label but most come with no instructions and while I may give cleaning guidelines, bear in mind that they are only guidelines; safe cleaning method choice is the decision of the buyer and at done their own risk.
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